Logga-mobil


handling of COMPLAINTS &  how to make an APPEAL

Complete independence is a basic requirement for us as an accredited certification body. We also strive to constantly develop and improve our own work process. Feedback, complaints and appeals are an important part of this work, and something we handle with great respect and accuracy. We get very positive feedback from our customers.
But if you for any reason feel dissatisfied with our services, we definitely want you to give this feedback to us.

We divide the negative feedback into three types.
- Complaints - for serious deficiencies, something you want us to investigate formally - fill out the form below.
- Appeals - when you are dissatisfied with any decision we have made, such as a certification decision or suspension of certificates - fill out the form below.
- Dissatisfaction. If you are dissatisfied with any part of our services (but you do not think it is serious) then we prefer that you contact us directly in the office by telephone or message - contact us.

For complaints and appeals, our CEO and Quality Manager will investigate the basis of the complaint / appeal and propose an appropriate action. If you are not satisfied with the measure we propose and choose not to accept it, your question will be referred to the Advisory Board. The Advisory Board will then, as an independent, third party, contact you for further investigation, and then propose an action.

To ensure impartial handling of complaints and appeals, there is also the opportunity to contact the Advisory Board directly. Contact our Quality Manager Cecilia Fransson and she will assist you with the necessary contact information.

REGISTRATION OF CUSTOMER COMPLAINTS /
apPEALS AGAINST AAA CERTIFICATION AB